MultiChoice,
Nigeria’s leading provider of premium pay-TV entertainment, has made good its
promise to continue to dialogue with its customers in order to serve them
better. The company hosted DStv subscribers residing in Ikorodu axis of Lagos
State to a forum in Ikorodu recently.
SHOWBIZPLUSng can authoritatively report that hundreds of DStv subscribers
who attended the forum lauded MultiChoice for the initiative; they also
requested that such engagements be sustained.
Caroline
Oghuma, Public Relations Manager, DStv, while welcoming customers to the forum,
stated that the objective of the forum is to thank subscribers for their
loyalty and listen to their suggestions, advice and complaints, which provide
constructive feedback necessary for MultiChoice’s effective operation. She said
MultiChoice is an innovation-driven organisation that continues to add value to
its subscribers from time to time.
“This
forum is coming close to the 2014
FIFA World Cup Brazil , which starts on June 12. We
want to use this opportunity to tell our subscribers that you will not miss any
of the games, as all subscribers, from the DStv Access bouquet to Premium will
have unrestrained access to all the World Cup matches live. This is in addition
to the other premium content that we offer on DStv,” she added.
Mr. Matthew
Okoduwa, Assistant Director, Monitoring and Enforcement, National Broadcasting
Commission (NBC), commended MultiChoice for the customer forum initiative,
describing it as an important mechanism in customer relations. He said it is
the duty of NBC to regulate the broadcast industry in Nigeria and monitor all
the channels on direct-to-home (DTH) and terrestrial televisions. He added that
customers have the right to complain over what is served to them but also urged
them to give credit where it is due. He further added that subscribers’ feedback
help the regulator to effectively monitor the industry as well as enforce
regulations.
MultiChoice
executives at the forum, which include Mrs Chioma Afe, Marketing Manager, DStv;
Lanre Oluwole, Operation Manager; Mr Faud Kadiku, Regional Operation Manager, as
well as Mr Taiwo Oshikoya, MultiChoice Superdealer/CEO, Corsican Brothers,
proffered answers to questions from subscribers. They also promised to give
feedback from the forum to the Management of MultiChoice.
Highlights
of the forum include a presentation on the new DStv Explora, showcasing its
features and benefits including unlimited space for high definition recording of
up to 220 hours, DStv Catch-Up, and Box Office offering, among others.
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