Excitement as MultiChoice teaches subscribers how to stay connected this season

This is definitely cheering news for DStv subscribers who want to experience the ultimate digital viewing experience during this holiday season. In fact, MultiChoice, Nigeria’s leading entertainment destination has urged them to make use of the self-service platform to resolve their queries.

A statement sent to SHOWBIZPLUSng stated that DStv subscribers who want to access more Self-service options can now dial *288*2# and follow the voice prompt, and subscribers who want to get more details of the various online payment options can log on to www.dstv.com for more information.

Speaking on the self-service options, Caroline Oghuma, Public Relations Manager, DStv said the variety of options will help subscribers experience seamless reactivation of their accounts when they pay their subscriptions.

Oghuma explained that if a customer needs to immediately reactivate an account after subscription has been paid; “all the subscriber needs to do is SMS RA then leave a space followed by the first ten digits of his smartcard number to 30333 and the decoder will be reconnected” she said

She also noted that issues like payment, finding an installer, trouble shooting, FAQs, clearing errors among others can be resolved through the DStv Self Service platform.

For subscribers to update their personal details on their DStv account, they can text their phone number and smartcard number to 30333.

About MultiChoice

MultiChoice is Africa’s leading pay-television operator with presence in over 50 countries in the continent and its adjacent Indian Ocean islands, supporting it with world class subscriber management services. DStv provides the best local and international channels, including first-run films, documentaries, children’s programming, news and sports.  As pioneers in pay-tv, MultiChoice continuously develops technology that makes information and entertainment as easily accessible as possible. Being a proudly African business, the company continuously invests in the development of those communities in which we operate, enhancing education through initiatives such as the MultiChoice Resource Centre project.